politique de confidentialité
At Zrali Shop, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your information when you shop with us on Zrali Markt. 1. Information We CollectWe collect personal details such as your name, email, phone number, billing/shipping address, and payment information when you place an order or register an account. We may also collect information related to your browsing activity to enhance your shopping experience. 2. How We Use Your InformationYour information is used to process and fulfill orders, manage your account, and communicate with you regarding purchases or promotional offers. We may also use your data to improve our services and provide a personalized shopping experience. 3. Information SharingWe do not sell, trade, or rent your personal information. We may share your data with trusted third-party providers who assist in delivering our services, such as shipping companies or payment processors, in compliance with this Privacy Policy. 4. Security of Your InformationWe employ appropriate security measures to protect your personal information. While we strive to ensure the highest level of security, no system is completely secure, and we encourage you to safeguard your account information. 5. Your RightsYou may request access, modification, or deletion of your personal information by contacting us. Certain legal or operational obligations may require us to retain certain data. 6. Changes to This PolicyWe may update this Privacy Policy from time to time. Please review it periodically to stay informed of any changes.
Politique de retour
We aim to ensure your satisfaction with every purchase at Zrali Shop on Zrali Markt. If you are not entirely satisfied, please review our return policy below. 1. Eligibility for ReturnsItems can be returned within 14 days of receipt, provided they are unused, in their original packaging, and with all tags intact. Some items, such as final sale or custom orders, are non-refundable. 2. Return ProcessTo initiate a return, please contact our customer service team. We will provide instructions on how to return your item. The cost of return shipping is typically the responsibility of the customer unless the return is due to a defect or error on our part. 3. RefundsUpon receiving and inspecting the returned item, we will process a refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution. 4. ExchangesIf you wish to exchange an item, please contact us. Exchanges are subject to item availability. 5. Damaged or Incorrect ItemsIf you receive a damaged or incorrect item, please notify us within 48 hours of delivery for assistance. We will arrange for a replacement or refund at no additional cost.
Politique d'expédition
At Zrali Shop on Zrali Markt, we strive to deliver your orders promptly and efficiently. 1. Processing TimeOrders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. 2. Shipping Rates and MethodsShipping rates vary depending on your location and selected delivery option. We offer standard and expedited shipping options. Rates are calculated during checkout. 3. Estimated Delivery TimeDelivery times vary based on location and shipping method chosen. Standard shipping typically takes 3-7 business days, while expedited options may reduce the time. 4. International ShippingCurrently, Zrali Shop only ships within Cameroon. Please check back for future updates on international shipping. 5. Delays and IssuesWhile we strive for timely deliveries, delays may occur due to unforeseen circumstances, such as weather or customs. If you experience significant delays, please contact us for assistance. 6. Lost or Damaged PackagesIn the rare event that a package is lost or damaged during transit, please reach out to us. We will work with the shipping provider to resolve the issue.
