Privacy Policy for Zrali Markt
Effective Date: 22nd October 2024
1. Introduction
Welcome to Zrali Markt, a marketplace operated by Zrali Ltd. ("we," "our," or "us"). At Zrali Markt, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website www.zralimarkt.cm or https://marktplatz.zrali.com, or any associated services, platforms, or applications (collectively, the "Marketplace").
By using our Marketplace, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information to provide better services to our users and improve your experience on our Marketplace. The information we collect may include:
Personal Information: Name, email address, contact number, billing address, shipping address, and payment information.
Account Information: Username, password, and account settings.
Transactional Information: Order details, payment history, shipping information, and other purchase-related information.
Communication Data: Messages, emails, or other communications with us, including customer support inquiries.
Technical Information: Device type, IP address, browser type, operating system, and usage data such as page views and referral URLs.
Cookies and Tracking Technologies: Cookies, web beacons, and similar technologies used to enhance your experience and analyze traffic on our website.
3. How We Use Your Information
We use the information we collect in the following ways:
To provide, operate, and maintain our Marketplace.
To process transactions, including managing payments, orders, and deliveries.
To communicate with you about your orders, account, and customer service.
To send promotional materials, updates, and offers (you can opt-out at any time).
To detect, prevent, and address fraud or security issues.
To comply with legal obligations and requirements.
To personalize your experience and show you relevant products.
To analyze usage trends and improve our services.
4. How We Share Your Information
We may share your information with third parties in the following situations:
Service Providers: Third-party service providers who assist in the operation of our Marketplace (e.g., payment processors, shipping companies).
Legal Requirements: When required by law, such as to comply with a subpoena or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
User Transactions: Buyers and sellers may share limited information (e.g., name, address) to complete transactions.
5. Data Security
We use industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. While we strive to safeguard your information, no method of transmission over the Internet or storage method is completely secure.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. After that, we securely delete or anonymize your data.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request to correct inaccuracies in your information.
Deletion: Request the deletion of your personal data (subject to legal or contractual obligations).
Objection or Restriction: Object to or request the restriction of processing your data in certain circumstances.
Data Portability: Request the transfer of your data to another service provider.
Withdraw Consent: You can withdraw consent at any time, without affecting prior lawful processing.
To exercise these rights, contact us at the details below.
8. Cookies and Tracking Technologies
We use cookies to improve your experience and analyze traffic. You can control or disable cookies through your browser settings, though doing so may affect the functionality of the Marketplace.
9. Third-Party Links
Our Marketplace may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies when visiting those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will revise the "Effective Date" and notify you either via email or through a prominent notice on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Zrali Ltd.
Email: marktplatz@zrali.com
Phone: +237 671360852
Address: P.O. Box 456, Limbe, Republic of Cameroon